Update June 25,2023

Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix platform. Wix provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix’s data storage, databases and the general Wix applications. Your data is stored on secure servers behind a firewall.

All direct payment gateways offered by Wix and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We communicate by phone, text messaging and e-mail. This may be for marketing campaigns, promotions, updates, blogs and general customer service. We contact you through the personal information you provide to us when you subscribe to our website. You may opt out at any time by contacting axyourtrauma@proton.me

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Our website tracks personal information through the use of cookies and other tracking tools. We use the following:

Cookie Name Purpose Duration Cookie Type

XSRF-TOKEN Used for security reasons Session Essential

hs Used for security reasons Session Essential

svSession Used in connection with user login 2 years Essential

SSR-caching Used to indicate the system from 1 minute Essential

which the site was rendered

wixCIDX Used for system monitoring/debugging 3 months Essential

_wix_browser_sess Used for system session Essential

monitoring/debugging

consent-policy Used for cookie banner parameters 12 months Essential

smSession Used to identify logged in site members Session Essential

TS* Used for security and anti-fraud reasons Session Essential

bSession Used for system effectiveness measurement 30 minutes Essential

fedops.logger.

sessionId Used for stability/effectiveness measurement 12 months Essential

wixLanguage Used on multilingual websites to save user 12 months Functional

language preference

CookieConsent Stores the user's cookie consent state 1 year HTTP Cookie

Osano for the current domain

debug

engage.wixapps.net This cookie is used to detect errors Persistent HTML Local Storage

on the website - this information is

sent to the website's support staff in

order to optimize the visitor's experience

on the website.

Visitor Analytics - Loadbalancer.visitior-analytics.io

Visitor Analytics is a simple website analytics service which measures the traffic on our website and website visitors' general details. We collect statistics like which pages visitors visit and when, where they are approximately located, where they land first or if they are coming from a specific referral, to make our website visitors' experience better .

As a website operator using Visitor Analytics, we process information about our visitors' device type and screen size/resolution, approximate location, browser, OS, IPs, page visits, bounce rate, conversions, conversion funnels, average sessions per visitor, average pages per session, average session duration, time spent on the website and preferably visited content on the website. All this data is pseudonymized and Visitor Analytics will not use the collected data to identify individual users or to match the data with additional information on an individual user.

We do not use cookies to collect this data. Instead, we use the so-called fingerprinting technology that does not require placing any cookies, files or technology on your device. Fingerprinting relies on your device’s technical attributes and combines them to identify your device as a unique device and allow for reliable analytics.

2. Visitor Recordings

Visitor Recordings is an additional feature to Visitor Analytics (described above) in the form of a simple website replay tool that records in statistics where our website visitors scrolled to and what they clicked on our website. We can see this information in playbacks and so called “heatmaps”. Collecting these statistics helps us to make our website more user-friendly as well as to reproduce and fix technical errors.

Basically, as a website operator using Visitor Recordings, we are using a snippet of tracking code to collect data about our visitors’ journey on our websites, which subpages they visit, what they clicked on, where they moved their mouse cursor to and where they scrolled. All this data is pseudonymized and Visitor Analytics will not use the collected data to identify individual users or to match it with additional information on an individual user.

Our website host, Wix, uses cookies for important reasons, such as:

To provide a great experience for visitors and customers.
To identify registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure their platform is secure and safe to use.

We use Google Analytics:

How Google uses information from sites or apps that use our services

https://policies.google.com/technologies/partner-sites

Google Ads Data Processing Terms

https://business.safety.google/adsprocessorterms/

We also use Third Party Apps from , Instagram, and Facebook. We are committed to your privacy. When you click on a Third Party link on our site, we highly recommend you review their Privacy Policy and Terms And Conditions Of Use as we do not assume responsibility for them. The Privacy Policies of these Third Party Apps can be found here:

https://help.instagram.com/519522125107875

The following links explain how to access cookie settings in various browsers:

http://support.mozilla.com/en-US/kb/Enabling%20and%20disabling%20cookies

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

http://www.google.com/support/chrome/bin/answer.py?answer=95647

http://support.apple.com/kb/PH17191?viewlocale=en_US&locale=en_US

https://support.apple.com/en-us/HT201265

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en&oco=0

To opt out of being tracked by Google Analytics across all websites, visit this link:

http://tools.google.com/dlpage/gaoptout

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at axyourtrauma@proton.me.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to e-mail us at axyourtrauma@proton.me or call or text us at 848-216-1564.

Ax Your Trauma

All Rights Reserved